Frequently Asked Questions
Everything you need to know about your Isamaya EU shopping experience.
Where does Isamaya EU ship to and what are the costs?
We ship to all European Union member states. Standard shipping is free on orders over €80, while a flat rate applies to smaller orders. Delivery typically takes 3-5 business days depending on your location.
Are Isamaya products vegan and cruelty-free?
Yes, we are committed to ethical beauty. All Isamaya products are 100% cruelty-free and we offer a wide range of vegan-certified formulas. Please check the specific product pages for full ingredient lists.
What is your return policy for beauty products?
Due to hygiene reasons, we can only accept returns on products that are unopened, unused, and in their original packaging within 14 days of delivery. Please contact our support team to initiate a return.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Klarna for flexible financing in select regions.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website so you can monitor your parcel's journey.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our customer service team. After this window, the order cannot be modified.